Warranty Policy

Our Price Promise  We will match any price on any product that we supply, if you can find it cheaper anywhere else. Written proof of quotation must be supplied.

Spectacle frames  1 year factory warranty against factory defects.

Anti-reflection coatings  1 year warranty on standard and 2 year warranty on premium lens coatings against pealing.

1.6 Spectacle lens materials  1.6 index spectacle lens materials are thinner, lighter, stronger and have a 1 year laboratory warranty against cracking under normal usage.

Multifocal spectacle lenses non adaption  It can take a short period of time to adapt to multifocal spectacle lenses, so at Waterstone Optometrists you can try a pair of multifocal spectacle lenses for 30 days. If you cannot adapt to them, you can exchange your multifocal spectacle lenses for a bifocal or two pairs of single vision spectacle lenses – one for distance and one for near or a refund.