Warranty Policy

 

Spectacle frames and Sunglasses  1 year supplier factory warranty against factory defects.

Anti-reflection coatings  1 year supplier warranty on standard anti-reflection coatings and up to 3 years warranty on premium anti-reflection lens coatings against pealing.

1.6 Spectacle lens materials  1.6 index spectacle lens materials are thinner, lighter, stronger and has a 1 year laboratory warranty against cracking under normal usage.

Multifocal spectacle lenses non-adaption  It can take some time to adapt to multifocal spectacle lenses, if you cannot adapt to your new pair of multifocal spectacle lenses within 30 days. We can exchange your multifocal spectacle lenses for a bifocal or two pairs of single vision spectacle lenses – one for distance and one for near vision.

1.1     All warranty exchanges and warranty refunds are subject to supplier verification of factory defect and is limited to the warranty period.

1.2.   Warranty exchanges and warranty refunds will be made following receipt by Waterstone Optometrists of the returned products with all component parts within the warranty period. You must take all reasonable care of the products that you will return to us while they are in your possession. Products should be returned to us in or with their original packaging and in the case of contract lenses, such packaging must be undamaged, unopened and unmarked. For online orders please contact us at info@waterstoneoptometrists.co.za with the subject heading “WARRANTY EXCHANGE OR WARRANTY REFUND REQUEST” to start the process.

1.3   Warranty Exchanges and Warranty Refunds (if applicable)

Once your returned item is received, we will notify you of the approval or rejection of your warranty exchange or warranty refund within 30 days. Please note all warranty exchanges and warranty refunds are subject to supplier verification of a factory defect and are limited to the warranty period. All approved warranty exchanges will be provided within 30 days of the date of the returned products being received by Waterstone Optometrists and warranty refunds will be made within 14 days to the bank account provided by yourself.

1.4   Return Shipping (if applicable)

You will be responsible for paying for your own shipping costs for returning your item. We recommend you consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

1.5  Abandoned patient / customer goods policy.

If a product is abandoned by a patient / customer for a period of 90 days from the date of receiving the item we will recycle, otherwise dispose or sell the item as a loss recovery measure.