Delivery and Payment Policy

 1.1.         We offer free delivery on all orders over R750.00, for orders under R750.00 we charge a nominal fee of R99.00. Please note, contact lenses are only available on a                  order online and collect in store basis. 

1.2          Delivery times are 5 – 10 working days.

1.3          Once we have dispatched your order, you will receive a courier tracking number.

1.4          Should our suppliers have no stock then delivery times may be slightly longer. We will notify you if there are any delays.

1.5          Waterstone Optometrists does not guarantee the availability of products or delivery times.

1.6.          Products will be sent to the address specified by you on your order as soon as possible.

1.7.          Please inspect the products as soon as possible after delivery to check for any damage, defects or discrepancies. In the event there is a problem with the products                    please do not use the products and contact us at info@waterstoneoptometrists.co.za as soon as possible.

1.8.         If products are returned to Waterstone Optometrists as undeliverable, you will be contacted by email for confirmation of the delivery address. If no reply is received                   within a reasonable period and in any event within 30 days, then you will be refunded for the products, excluding specifically manufactured products, within                               14 days of that date, less any reasonable costs legally incurred by Waterstone Optometrists.

1.9          Payment options accepted.

               Payment may be made via Visa, MasterCard, Medical aid (if applicable) or by bank transfer into the Stalph 105 Inc Trading as Waterstone Optometrist’s bank                           account, the details of which will be provided on request.

1.10       Card acquiring and security.

              Card transactions will be acquired for Stalph 105 Inc Trading as Waterstone Optometrists via PayGate (Pty) Ltd who are the approved payment gateway for all South                 African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website.                   Users may go to www.paygate.co.za to view their security certificate and security policy.

1.11      Customer details separate from card details.

             Customer details will be stored by Stalph 105 Inc Trading as Waterstone Optometrists separately from card details which are entered by the client on DPO PayGate’s               secure site. For more detail on DPO PayGate refer to www.paygate.co.za.