Privacy Policy 


We respect your personal information and your privacy is important to us at Waterstone Optometrists. We are committed to protecting your privacy and maintaining statutory compliance in line with the highest standards of international best practice.

To provide you with the best service, keep in touch with you on latest company news and product launches and to fulfil your current and future orders we may ask you to provide us with personal information from time to time which may include, but may not be limited to, your name, email address, date of birth, contact details, address, health fund and employment particulars, service and product history and vision prescriptions. We will not store your payment information, including credit card details, on our systems.

Personal information will usually be requested when you register for a particular service or competition and by providing Waterstone Optometrists with your information you will be consenting, either expressly or impliedly, to Waterstone Optometrists processing your personal information. Waterstone Optometrsist will not process your information without your express or implied consent after which you will be deemed to have read and accepted the terms of this Policy.Be advised that this policy is subject to change without notice.

This Policy is governed by the Electronic Communications and Transactions Act 25, 2002 (“ECTA”) and the Protection of Personal Information Act 4, 2013 (“POPI”) which you are encouraged to read for further information on the principles applicable herein.  In certain circumstances, Waterstone Optometrists will be obliged to collect and use information in accordance with the Health Professions Act 56, 1974 and Regulations.  In all cases, where there is any inconsistency or conflict between this Privacy Policy and the applicable legislation and regulations, the latter will take precedence.  For Waterstone Optometrists employees, personal information is collected for employment purposes at the time of appointment and during employment, including payroll and employment information and human resources documentation.

We will not disclose your personal information to any third party without your express consent unless where required by law.  Certain information collected is personal “sensitive information”, including health information, which will be used and disclosed only for the purpose for which it was provided, or a directly related secondary purpose, unless you agree otherwise, or where certain other limited circumstances apply (for example, where required by law).

Collection of Information

Waterstone Optometrists will only ask you to provide information that is relevant to the service or product that you have requested or to enable us to respond to your query. We may collect personal information from you in various ways including enquiry for and/or the use of our products and services. This may include through promotions, competitions, surveys, applications, complaints, store and website visits, your authorised third parties and through our representatives or otherwise with your consent.  We may collect information about our website users collectively, anonymously and which is only used in aggregate for purposes of improving our website for the benefit of its users and as such no identifying information is collected.  Should our website make use of cookies this will be for advertising information purposes and the information collected on our behalf by third parties is anonymous and does not personally identify you.  Your web browser can be changed to reject cookies and the website will still be fully operational.

Use and disclosure of personal information

Waterstone Optometrists may use the personal information collected from you for a number of purposes connected with our business including providing products and services you have requested, responding to your requests or enquiries and other customer care related activities, medical care referrals to a doctor or specialist, by consent, evaluating, developing and enhancing our websites and our services, technical support of our websites and computer systems, direct marketing purposes and product promotions and offers, market research contact which you will be able to opt out of,  customer notifications including appointments and examinations, for legal or regulatory reasons or requirements and general business purposes and administration. The information collected will be essential for these purposes.

Your personal information will not be shared, sold, rented or disclosed to any third party without your permission, other than as required by law, or as set out in this Privacy Policy.

Security of personal information

Waterstone Optometrists will ensure that the personal information we collect is stored in a secure environment protected from unauthorised access, modification or disclosure.

Although we take reasonable steps to maintain the security of our internet connections, for reasons outside of our control, information transmitted to us over the internet may not be absolutely secure. Waterstone Optometrists assumes no responsibility for disclosure of data due to errors in transmission.  While we will use our all reasonable endeavours to safeguard your person information we cannot guarantee that your personal information will be protected against unauthorised access, misuse or disclosure. We do not accept any liability for the improper actions of unauthorised third parties. Waterstone Optometrists also assumes no responsibility or liability for third parties such as advertisers or other entities who utilise banner ads and links from our website. If you click through a banner ad or link and submit your information to an advertiser, you will be subject to the privacy policies of that party.

We retain your personal information in line with relevant legislation and for as long as the information is relevant to our business purposes as set out above or until you request that we remove the information by contacting us. Disposal of your personal or health information will be in a manner that preserves your privacy.


We take precautions to protect your personal information collected through our website and electronic services but in the event that our system is infiltrated by unauthorised third parties we will not be liable for any resulting misuse of the personal information.


You will be able to access Torga’s records of your personal information if it is retrievable subject to any legal limitations, subject to a reasonable administrative fee.  If you would like to request and/or update your personal information and/or if you have any enquiry about this Policy, kindly address this in writing to our contact details provided.

Contact Details

If you have an enquiry or concern about our privacy policy, or you want to enquire about or request a copy of any of your personal data held by us, please contact us using one of the following methods:

Telephone: 021 8500868